Battery adapter not able to recognize

Thank you for contacting AVITA Support.
I am sorry to hear that you are having issues with the tablet. Although, it is uncommon, we take issues with our products seriously and would like the opportunity to correct this.
Please visit https://customersupport.formstack.com/forms/avita_support_request to submit the warranty form and make sure to select the right model number and problem type to avoid any delays.
Use the following pre-authorization code MKM10
All devices come with a one year manufacturer's warranty, provided that you are able to upload the form of proof of purchase, such as a receipt or bank statement. This way we are able to verify the warranty.
Important Note: any physical damages or system tampering (ie. water damaged, cracked screen, dropped, virus or malware, rooting unit, etc) done to the tablet will not be covered under the one year warranty.
Once you have successfully filled out the web form, you will receive a follow up email regarding the Repair Authorization Number and instruction on how to get the unit serviced.