Forgetting Pin/Password

Step 1. Boot up your PC and wait until you reach the lock screen.
Step 2. Click your username in the bottom-left corner if you have multiple accounts on your PC.
Step 3. Hit the I forgot my password text under the field. If you use a PIN to sign in, you can reset your PIN instead.
Step 4. Complete the CAPTCHA to prove you’re a human and select Next.
Step 5. Select one of your recovery email addresses or phone number from the drop-down menu and complete the hidden part of the address/number. Hit Send Code when done.
Step 6. Access that email account through your phone or another PC, or via text message, and type the code you get into the resulting text box.
Step 7. Create a new password, and make sure you remember it!
Step 8. Hit Next to go back to the login screen, and enter your new password. If it doesn’t work, restart and try again.